Shipment and Delivery
We offer you free shipping worldwide.
You are responsible for paying all customs fees and your local taxes. Please check your domestic law before making any purchase at Dolls Museum Shop. If you are not sure about the law in where you live, please ask your customs office.
We will not held responsible if the custom seizes the item you purchased in where you live. We could not issue a refund or exchange if the item were taken either. You are the one to make sure whether importing the item you purchased is restricted or prohibited.
Purchased items are usually delivered to your billing address, however, in some cases, the purchaser has to pick them up at the customs according to your local laws. Also, It is advised that the purchaser is at home to sign to receive the package in some countries.
In case that your package is getting shipped back to our address because of your long absence in the home, you must pay your shipping fee again for us to resend the item to your shipping address.
If you haven’t received your order even after the expected delivery date, please check with your local post office. In case you are planning to be away from home for an extended holiday, please let us know in the order note in our ordering form so that we can wait for your package to be shipped until you come home.
Dolls Museum Shop is not responsible for any lost package that is incorrectly addressed due to customer error.
We make our shipping labels based on the information a customer provides, therefore in case you enter an incorrect or incomplete address and your package is lost, Dolls Museum Shop is not responsible. If you enterｐ your address incorrectly on the website, you are bound to inform us immediately (within 24 hours of your order)
Shipping from Japan to foreign countries
It takes approximately 5-14 days for you to receive your order after the completion of your purchase if you live abroad. (Shipping time is not guaranteed).
If we don’t have any stocks for the item you ordered, we will inform you how long it will take to restock it via email. Then you have two options; one is that you wait for the item to be restocked and we will have your item shipped right after it arrives. The other is to cancel your purchase. Please inform us whichever suits you better via email.
*Time of delivery is estimated as accurately as possible by the carrier but does not take into account any delays beyond our control such as by inclement weather, post office holiday seasons.
Dolls Museum Address
Nomachi, Kanazawa-shi, Ishikawa, 921-8031, Japan.
TEL.+81 76-241-0015
Shipping carrier
We ship your package by EMS.
We have full confidence in the shipping company. We have been using their service for a long time but haven’t had serious problems. You can check where your package is by using your tracking number.
・EMS
http://www.ems.post/what-is-ems
*if EMS doesn’t provide their service in your country, you can specify the carrier you would like to use, but this may cause extra shipping fee.
[ Dolls Museum Shop Help & Guide ]